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FAQs

Why buy Almoon products online?
At Almoon you will find a curated selection of unique high quality products.
We care about quality in all areas: good communication with customers, an easy and  friendly customer service, quick shipping...

Can I trust Almoon?
At Almoon, we aim to be the kindest, most friendly company you've ever shopped at. We secure all of your private information using strong encryption technology, and your information is always transferred using secure lines. We never sell or give your private information to anyone else. You can learn more about us on our About page.

What methods of payment do you accept?
You can use the following payment methods on Almoon: Visa/Visa debit, MasterCard, American Express, Visa Checkout, Interac Online, and PayPal.
At this time, we can accept only Canadian and US credit card numbers. We're unable to accept cashier's checks or money orders.

How long does it take to receive my products?
We need 1-5 days to process your order, please note that we have several warehouses, so you can receive your order in separate packages. You'll receive your goods in the mail within 7-30 days at the most. Usually it will only take 7-14 days to receive your goods.


Where do you ship?
We ship to all locations in the United States that are served by UPS, USPS, and FedEx with the exception of the Virgin Islands (U.S.)

For international shipping, please contact our customer service for shipping rates and details. 


How do I track my order?
As soon as your order has been shipped, we'll notify you by email providing you with the tracking information for your package!

This link is typically updated within 24 hours and, if you ever happen to lose that email, please note that you can also retrieve your tracking information from your Order History once you sign into your Almoon account! Use this number to track your shipment online or reply to any of your order update emails. Our customer care team will be happy to help you track your order!


What is your returns and refunds policy?
We have a 45 day, no questions asked refund policy. You can read the full details here.

In case you receive a damaged item, or it gets faulty, please contact us at support@almoon.store so we can arrange the best solution for you. 


How do I make a return request?
If you would like to make a return request, please email us with your order number (as quoted in the subject line of your Order Update emails) and the item(s) that you would like to return.
One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!
 
How old do I need to be to shop at Almoon?
To order at Almoon, you must be of the age of maturity as defined by your province or state. If you're not an adult, please have a parent or guardian make your purchase for you.


Will I be charged any tax?
All taxes are included on the final price of the product, which is the one you see during checkout, after any coupons are claimed (if applicable)


How do I know that my order has been correctly made?
As soon as you make your order, you'll receive an order confirmation email from us to let you know that we received your order. You'll receive another email when your order is being processed, which means that it is being picked and packed with care by our shipping team.
Finally, you'll receive one more email to let you know when we've shipped your order from our shipping center! If you have a question about the status of your order, please reply to your order update email(you can also email us).
Providing us with your order ID (which you can find in your order confirmation emails) will allow our customer care team to help you more quickly. Didn't receive an email confirmation of your order? This is probably because your email provider is putting our emails in your "Spam" or "Junk Mail" folder. Feel free to call us to confirm your order or check on its status, we'd be happy to hear from you!


When will I be charged for my order?
You will be charged as soon as you make an order.


How do I view the status of my order?
As the status of your order changes, you'll receive notification emails. These emails will indicate when we receive your order, when your order is being processed, and when we ship your order from our shipping center.
You can also view the status of past and current orders by clicking on the "Login" text at the top right-hand corner of every page. Then, click on the "My Account" button that appears on the top right-hand corner of the page and you'll be able to view all your current and past orders.
We welcome you to reply to any of your order update emails (or you can reach us by email) if you have any questions about your order. Please have your order ID (which you can find in your order confirmation emails) ready to help us find your records quickly!


Can I make changes to an order that has already been placed?
We are unable to add items to an order after it has been placed. We can, in some cases, edit the shipping address information or remove an item(s) associated with an order- this type of request is time-sensitive.
Once an order has entered the processing stage, we are not able to guarantee that amendments to an order will be possible. Please or email our Customer Care team as soon as possible, if changes are desired, and we'll be happy to help/advise, as best as possible.